Al-Mada
Arabic-first voice agents for GCC contact centers.
Al-Mada answers routine customer calls in Gulf Arabic dialects and hands over to a human agent when needed. Call data stays in in-country cloud regions.
Built for Gulf Arabic, not only Modern Standard Arabic.
Passes the call and its context to an agent.
Call data stays in the customer's country.
Sits in front of your existing contact center.
What a pilot covers
Call flows
We agree two or three routine call types to automate, such as order status or appointment changes.
Language
We test with your recorded or live calls in the dialects your customers use.
Handover
We define when the agent hands over to a human and what context it passes.
Data residency
We confirm the cloud region and retention rules before any calls are processed.
Status
Al-Mada is available as a demo. Contact us to see it with your own call scenarios.
Try Al-Mada with your own data
See the sample demo first, then tell us about your environment. We agree the scope with you before anything is installed.